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Success Stories from Cheerio Users
Frequently Asked Questions
What can I do with WhatsApp inside Cheerio?
Cheerio allows you to send promotional, transactional, and automated WhatsApp messages using the official WhatsApp Business API. You can manage campaigns, automate replies, and integrate with workflows and AI assistants — all from one place.
Does Cheerio support official WhatsApp templates?
Yes. You can create and reuse WhatsApp-approved message templates (HSMs) for broadcasts, updates, and CTWA (Click-to-WhatsApp Ads) campaigns. Templates can include text, buttons, media, and quick replies.
What is a Click-to-WhatsApp (CTWA) ad?
A CTWA ad is a Meta Ad that opens a chat with your business on WhatsApp. Cheerio lets you design, publish, and track CTWA ads — and automatically link them with workflows via keyword detection.
How does the post-message workflow work for CTWA ads?
When a user clicks on your CTWA ad and sends the pre-filled message, Cheerio identifies that keyword and starts the corresponding workflow — automating replies, lead capture, and follow-ups instantly.
Can I send bulk messages or broadcasts?
Yes. You can send targeted WhatsApp broadcast campaigns to segmented contacts using pre-approved templates, personalized with variables like name, city, or last purchase.
How do analytics work for WhatsApp campaigns?
Cheerio tracks delivery, read, reply, and click rates. You can also see CTWA engagement, template performance, and workflow-triggered conversions in the Global Analytics Dashboard
Can I automate WhatsApp customer support?
Yes. Use AI Assistants to manage customer queries, suggest products, or trigger workflows. You can also integrate Instagram catalog data to answer shopping-related queries.
Can I connect WhatsApp with my CRM or forms?
Yes. Use AI Assistants to manage customer queries, suggest products, or trigger workflows. You can also integrate Instagram catalog data to answer shopping-related queries.
