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Let’s get those questions cleared!

  • Why use Cheerio?
    Use Cheerio to increase your repeat sales by up to 56% and convert 34% more non-paying prospective customers.
  • How does Cheerio work?
    Once you have uploaded your customer contact on your Cheerio dashboard you can start sending them Emails, SMS, and WhatsApp through our pre-built industry-tested templates that are designed to drive maximum conversion.
  • Will my customer data be shared with anyone?
    No, your customer data can only be seen by you, and not even Cheerio can access your data except through our APIs.
  • Do I need to register with WhatsApp business to use WhatsApp messaging?
    It’s recommended that you register with WhatsApp for business but even if you haven’t you can still use Cheerio’s WhatsApp to send out messages for the first 10 days.
  • Do I need to register with DLT to use SMS?
    It’s recommended that you complete DLT registration for your business but even if you haven’t you can still use Cheerio’s SMS handle to send out messages for the first 10 days.
  • Can I get a refund once I have paid?
    Yes, we provide a refund minus GST paid and credits utilized by you up to 15 days from payment.
  • Do we need to get a separate WhatsApp for business number? Will you provide that? Are there any additional charges for the same.
    We can use an existing number for WABA provided it's not in use on WhatsApp mobile app anywhere. However, it is strongly recommended that you buy a new number for the same to ensure business is not impacted while we complete the onboarding setup and integration.
  • How Marketing message and Utility message are defined by WhatsApp?
    Marketing - Marketing conversations include promotions or offers, informational updates, or invitations for customers to respond or take action. Utility - Utility conversations facilitate a specific, agreed-upon request or transaction or update a customer about an ongoing transaction. These may include order confirmations, order updates or post-purchase notifications.
  • When we send a utility message and the customer replies to it. Will Cheerio provide us with a panel where we can interact with the customer ? How many simultaneous logins are allowed ?
    Yes, we have the shared team WhatsApp inbox for responding to customer queries within 24 hours time window. Currently, we allow multiple logins on a single account.
  • What is the validity of the credits?
    One year from the date of purchase, we allow carry forwarding of credits as per subscription period.
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